SERVICE GUIDE
Notes on using this shop
*If you are using this service for the first time, please be sure to check the following before making a purchase.
*If you purchase the product, we will assume that you have confirmed the following information.
《1. Points to note when ordering 》
① Regarding delivery address
There have been a lot of mistakes in the delivery address. Please make sure to write it down accurately, and if you live in an apartment, please be sure to write down the apartment name and room number.
Please note that we cannot change the delivery address after an order has been confirmed.
In addition, if redelivery is required, you may be charged a redelivery fee. Please note that we will take the following measures in each case.
- In the case of incorrect address caused by the customer, such as long-term absence or incorrect input of order information, the customer must pay the shipping fee
- In case of incorrect delivery address due to our reasons, such as incorrect shipping address, we will pay the shipping fee.
②Payment method and payment deadline
Payment can be made by credit card, Apple Pay, Google Pay, PayPal, QR code payment (PayPay, Merpay, LINE Pay), and Paidy.
③ Issuance of receipts
- Credit card ...Please use the statement issued by your credit card company as a receipt.
*Normally, we do not issue separate receipts. If you would like us to issue a receipt for you due to unavoidable circumstances, please contact us. We will send you a receipt in PDF format by email.
④Changes to your order after it has been placed
We are unable to accommodate requests for changes to size, color, or design after an order has been placed, as stock is limited.
Additionally, the system does not allow for the addition of coupons or changes to payment methods.
Please make sure that your order information is correct before placing your order.
⑤Unauthorized purchases
Please note that even if your purchase is confirmed, any orders that are determined to be fraudulent may be canceled automatically or manually.
⑥Purchases by minors
If you are a minor, you must obtain parental consent before placing an order.
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《2. Regarding product shipping》
① About shipping and delivery
Please check our shipping policy .
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3. Notes on the product
① Product condition [General]
- Product images are for illustrative purposes only. Actual product may differ from images.
- The color of the product may differ from the image due to the lighting conditions and lighting conditions. Also, the color may differ depending on the characteristics of each monitor.
- The listed size is the manufacturer's indicated size and the actual size may vary.
② Product condition [Common to all vintage processed products]
- Due to the vintage processing, there may be individual differences in the products and slight differences in color.
③ Product condition (all pigment-processed products)
- Due to the nature of the product, the color and dyeing may vary slightly. Please note that the product image is for illustrative purposes only.
- This product is dyed, so the color may fade when washed depending on the detergent used and water temperature.
Also, if washed with other clothing or products, there is a possibility of color transfer, so please wash only the item you purchased. - Please note that even for the same product, there may be individual differences in the way the color fades or fading depending on how it is worn or washed.
- Please be careful when handling this product as it may transfer color if rubbed vigorously against clothing when wet.
- Please note that there may be some fraying due to the washing process.
Please make your purchase with this in mind.
Please note that we will not accept any returns or exchanges due to reasons related to the above-mentioned items regarding the condition of the product.
④Precautions when opening
- Please refrain from using sharp objects such as cutters to open the package as this may damage the product.
*Please note that we will not be able to accept returns or exchanges if the product is damaged by the use of a blade.
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《4. Notes on canceling or returning products》
1. Cancellations and returns
Please check our refund policy .
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5. Regarding inquiries
① Reception hours
Our shop accepts inquiries 24 hours a day through our inquiry page .
② About replies
We will respond to your inquiry within 3 business days.
Business hours: 10:00-18:00 (weekdays only)
③ Regarding inquiries that cannot be handled
We are unable to respond to the following types of inquiries as they would hinder the smooth running of our shop.
- About inventory
- Resale Policy
- Shipping date and time
Furthermore, we are unable to respond to the following cases:
- If customer information is missing
- If false information is stated
Please be aware of this.
If you do not receive a reply to inquiries other than those listed above, there may be a problem with your email settings. In that case, please check the email settings .